Boarding Policy

All dogs who are boarded with So Fetch and its affiliated pet sitters must be of good temperament, up to date on vaccinations, and on flea/tick prevention. Owners must attest to these requirements and sign a client agreement prior to boarding. Owner contact information, Veterinary information, and care instructions must be provided.

We understand that life happens and sometimes plans have to change. We strive to be flexible when possible. However, because we only accept a limited number of boarding bookings, we do dedicate an exclusive reservation for your pet in our calendar. Therefore, we ask for 72 hours written notice for cancellations. Cancellations made less than 72 hours prior to the start of your pet's stay may result in a cancellation fee of 30% of the stay. Changes/cancellations made after the stay has begun may result in full payment of the original reserved dates. This policy is in place in order to sustain our small business. This is especially important to note during peak times such as holidays, spring break, and summer. Thank you for your understanding and for supporting our small business! 

Drop-in and Daycare bookings may be cancelled up to one hour prior to the start of the booking with no penalty. Cancellations made within one hour of the start of the booking must be paid in full.

Boarding: Payment is accepted via Venmo or cash and due upon the date of pick up. If the length of the stay is longer than 20 days, a split payment arrangement may be required. Rates are as listed on the price menu and are per 24 hours. If the time of the pickup will be past the 24 hour period, there will be an additional $5 per hour, not to exceed $25 for the day.

Drop-in Visits and Walks: Payment is accepted via Venmo or cash and due upon the final visit for extended bookings or at the time of each visit for individual bookings.